Dubai Police answered 99.5% of more than 1.46 million calls to its Command-and-Control Centre within 10 seconds during the fourth quarter of 2025, according to a report the force released through the Government of Dubai Media Office on 25 January 2026.

That answer rate is a sharp jump from 91.1% in the same quarter of 2024, the report said. In practice, that means almost every call to the centre last quarter got a live operator inside 10 seconds, compared with roughly nine in 10 calls a year earlier. For residents, the Command-and-Control Centre is the first point of contact for reporting emergencies, so how quickly it picks up shapes what happens in the minutes after a call for help.

Speed matters at a police contact centre because the calls mix genuine emergencies with routine queries. Someone reporting a crash, a fire, or a person in danger needs an operator on the line fast, not a hold tone. The improvement in the fourth quarter came even as call volumes stayed high, which the Media Office framed as a sign of stronger operational readiness rather than a lighter workload.

Major General Hareb Al Shamsi, Deputy Commander-in-Chief for Criminal Sector Affairs, reviewed the operational readiness of the General Department of Operations during the quarter, the Media Office said. His review covered preparedness for emergencies, disasters, and rainy weather, a recurring stress test for Dubai's roads and drainage systems during winter storms.

Dubai Police also reported a security coverage rate of 99.54% for the fourth quarter of 2025, according to the same release. Coverage rate tracks how consistently police resources are positioned and available across the emirate, which is a different measure from how fast any single call gets answered, but it moved in the same positive direction.

Major General Saif Muhair Al Mazroui, Assistant Commander-in-Chief for Operations, and Brigadier Mohammad Al Muhairi, Acting Director of the General Department of Operations, were also named in the report, alongside Brigadier Ahmad Al Muhairi, Director of the Inspection and Control Department. Gulf News, reporting the same figures on 25 January 2026, confirmed both the 1.46 million call total and the 99.5% response rate for the quarter, giving the numbers independent corroboration beyond the official release.

What both sources agree on is the overall trend: call volumes stayed high, and a higher share of those calls got answered fast, quarter over quarter.

For residents, the practical takeaway is straightforward. The Command-and-Control Centre remains the number to call when something goes wrong, and the fourth-quarter figures suggest it handled a heavy caseload without slower pickup times. That matters most in situations that don't allow for a wait, a collision on a busy road, a break-in, a medical emergency, when a fast-answered call can change what happens next for the people involved.

The figures also give residents a general read on how the force is performing against its own numbers from a year earlier. A rising answer-rate percentage and a rising coverage rate, both moving the same direction in the same quarter, point to a system holding up even as Dubai's population and call volumes keep growing.

Dubai Police has not yet published its first-quarter 2026 emergency-call figures, so it isn't yet possible to say whether the fourth-quarter improvement carried into this year. The next quarterly release will show whether the centre kept pace.

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